Wildtornado Casino support hub

Need to reach Wildtornado Casino support?

Reach our team by live chat, e-mail or phone any hour, as support runs 24 hours a day, 7 days a week.

Get in touch OGL/2011/8178/682

Paid out today

763,615 NZ$

6,259 In the current

Gaming Control Board licence OGL/2011/8178/682, audited by SIQ, Gaming Laboratories International and QUANEL since 2011

Average withdrawal clears in 24 minutes, up to NZ$89,000 per transaction, NZ$16M paid weekly

Bank-grade data protection across all transactions, verified by iTech Labs alternative dispute resolution

Pick your channel

Choose how you reach us

The worry that nobody will answer fades once you know all three are staffed around the clock.

Talk to us in chat now

Chat suits quick questions and anything urgent, and a real agent replies in about 2 minutes, day or night.

Start chat

Where should I e-mail you?

Write to [email protected] for documents or detail-heavy requests; expect a reply within about 4 hours, whatever the hour.

Write

Would you rather speak to someone?

Call +64 9 708 6385 in NZST for anything you want to talk through; a person picks up in about 3 minutes.

Call

Help close to home

Support built for New Zealand players

Late at night in New Zealand, this is where your local number, time zone and help lines sit together.

Reaching us

Phone+64 9 708 6385

Time zoneNZST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Oversight

RegulatorGaming Control Board Curaçao, OGL/2011/8178/682

Getting help

Help groupsGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Gamblers Anonymous New Zealand

When help still falls short

When your question needs a second look

This block settles how far a complaint can go and who reviews it next.

Wildtornado Casino support inbox

Once a reply has not resolved things, write to support with your account email, the date and what went wrong. Every detail speeds the review along.

Where is my case number?

Within a short while you receive a reference number for the case, and a person answers with what they can do next.

Wildtornado Casino escalation request

Should the answer still not sit right, ask for the matter to be escalated inside the casino and a senior team member reviews it afresh.

Taking it to the regulator

When the internal route is exhausted, you may take the matter to the Gaming Control Board Curaçao, the regulator that licenses this casino.

Straight to the right team

Which address handles my issue?

By the end you will know exactly which mailbox takes your request, so nothing bounces between teams.

Your account

General support[email protected]

Verification, KYC documents[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints and disputes[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

If gambling stops feeling like a game

Some evenings the play stops feeling light, and that is the moment to speak to someone outside the casino. Gambling Helpline New Zealand, Problem Gambling Foundation of New Zealand and Gamblers Anonymous New Zealand all offer free, confidential support to anyone in New Zealand.

Gambling Helpline New Zealand. A free, confidential phone line for anyone in New Zealand worried about their own gambling or someone else's, staffed around the clock.

Problem Gambling Foundation of New Zealand. Counselling and community services across New Zealand, for players and for the family members standing beside them.

Gamblers Anonymous New Zealand. Regular peer meetings where people share what worked for them, with no judgement and no cost to attend.

A quicker answer, first time

A few details in front of you turn a long exchange into a single reply.

Registered e-mail address
Your account username
Screenshots of the issue
Payment method used
Any earlier reference number

Answers before you ask

Less guessing, more clarity

Quick, plain replies to the five things players ask us most before they get in touch.

trustWhere does Wildtornado Casino hold its gaming licence?+

Curaçao holds our licence, granted under number OGL/2011/8178/682 and watched over by the Gaming Control Board Curaçao. The company behind the site is Wildtornado Casino N.V., registered as 247069 and based at Heelsumstraat, Willemstad.

trustHow long until support can find my account?+

Never share your password with anyone, including us, because our team can identify you without it. Instead, give the full name on the account plus the e-mail address you used to sign in. A short note on what went wrong helps us help you faster.

trustWhat if my verification is still pending after three days?+

Checks usually finish within 66 hours of your documents arriving, though busy periods can stretch that. Send proof of identity, proof of address and confirmation of your payment method to [email protected]. Worth noting: the sooner those arrive, the sooner withdrawals clear.

trustWhere do I reach a person on a Sunday night?+

The desk is staffed 24 hours a day, 7 days a week, so a Sunday night or a 3am question is no problem. Night-time chats typically answer in about two minutes, while an e-mail sent overnight usually gets a reply within four hours.

trustDo I need to write to support in English only?+

Our team replies in English, German, French and Spanish, so you can write in whichever feels comfortable. Most New Zealand players stick with English, and a Kiwi agent is often on hand in New Zealand time. Choose the language you think in and your question will land well.

Company details

The company behind the games

This block ties the casino to a named company held to Curaçao standards.

Company

Legal nameWildtornado Casino N.V.

Company number247069 (Curaçao)

AddressHeelsumstraat, Willemstad

License

RegulatorGaming Control Board Curaçao

License numberOGL/2011/8178/682

Contact

Support e-mail[email protected]

Response times

Wildtornado Casino hours and replies

After reading this, you will know which channel answers soonest for your question.

Live chat

Live chat hours24 hours, 7 days

Chat first replyTwo minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail replyFour hours

Phone

Phone number+64 9 708 6385

Phone waitThree minutes