Right before your first cash-out

Wildtornado Casino KYC check, start to finish

The check proves you are who you say you are, as our licence demands, and normally takes up to 66 hours once your papers are in.

Start the check

Gaming Control Board licence OGL/2011/8178/682, audited by SIQ, Gaming Laboratories International and QUANEL since 2011

Know what to expect

The verification basics

Read these six lines and you will know who runs the check and where to ask questions.

Who checks

Wildtornado Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2011/8178/682

How long

66 hours

Mandatory by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Your first upload

When your withdrawal sits waiting

Reach for this the moment a request for papers arrives, so nothing holds up your first payout.

Where requests live

Open your profile and look for the documents area, where each request sits with a short note on what it wants. Watch for the label beside proof of address, since many players miss it.

Before you snap, flatten it

Photograph proof of identity flat on a table in daylight, all four corners visible and no glare across the photo page. Keep every edge inside the frame before you send it.

Matching name, faster pass

Show the card or wallet account used to deposit, with your name and the last digits clear. Matching that to your profile name is what usually clears the payment method confirmation.

Getting a clean pass

Wait for the reply and keep an eye on the inbox you registered with, including the junk folder. Reply once to [email protected] if a document is rejected, asking what to fix.

Skip the re-send

Papers we check and what each one proves

One worry cleared up here: every copy you send is normal, ordinary paperwork, not a sign of trouble.

Proof of identity

ConfirmsYour name, face and date of birth

Copy showsPhoto page, all four corners, unexpired

Proof of address

ConfirmsWhere you live now

Copy showsYour name and address, dated within three months

Payment method confirmation

ConfirmsThe account you pay from

Copy showsYour name and the last digits visible

Learn why a paper bounced back

Your camera let you down. Reviewers cannot read a blurred or partly cut shot, so they cannot confirm the details, and the file is returned unapproved. Lay the paper flat in daylight and shoot again Keep all four corners inside the frame

You send a clean original. Files that were trimmed, brightened or built from screenshots lose their original detail, which leaves reviewers unable to trust the copy. Upload the untouched original file instead Skip filters, edits and app exports

Does the date still matter? A passport or licence past its end date no longer proves who you are today, so it cannot support the match on your account. Use a document that is currently valid Renew first, then send the new one

Show the origin of your funds once

Gaming Control Board Curaçao holds our licence OGL/2011/8178/682, and that licence makes us ask about the origin of funds. Treat it as routine housekeeping against money laundering, not as a doubt about you.

Expect one or two of these, chosen to fit how your money arrives:

Recent bank statements
Payslips or an employment letter
A tax return summary
Proof of a property sale
An inheritance or gift letter

Four checkpoints

Which moves bring a check?

Here is why a request appears at a certain point, so the timing no longer feels random.

A leap in your activity

A payment far above your usual pattern prompts a look at where the money came from, and a bank statement or payslip may be requested.

Send your papers before cashing out

Our licence asks for the check before money leaves, so the first payout waits while identity, address and payment method are confirmed.

A higher limit, a closer look

Lifting a limit you set yourself can bring a check on affordability, with payslips or statements asked to show the spending is sustainable.

Is a new method needed?

Cash and e-wallet routes can need confirmation that the account belongs to you, so a screenshot or statement from that provider is requested.

Settled nerves

Checked once, trusted from then on

Most players worry the check will hold up their payout, so here is what actually happens.

Why do you need to know where my money comes from?+

The licence we hold from the Gaming Control Board Curaçao requires us to know how players fund their play, and that rule is aimed at money laundering, not at you. A short explanation and one document usually closes it.

How many hours should I set aside for verification?+

Give it up to 66 hours from the moment your papers land with our verification team. Most files close faster, and the clock only starts once everything we asked for is in.

Will I have to send the same documents again next time?+

No, once a document has been accepted it stays on file, so your next withdrawal does not start from scratch. We ask again only if something changes, such as an expired passport or a new address.

When will you ask me for my documents?+

Rules attached to the licence require a complete file before your first withdrawal leaves, and we may ask at registration or at your first deposit instead. Sending it early keeps the payout queue out of your way.

Is it safe to upload my ID and proof of address?+

Yes, everything you send travels over 256-bit SSL, the same encryption that protects your login and your payments. Only the team handling your file can open it, and we do not pass it to anyone else for marketing.

Can I still verify after a name change?+

Yes, send a document that links your old name to the new one alongside your current proof of identity. Our team matches the two and updates your file, and [email protected] can confirm what it needs.